Yes thanks.

I’ve just read this in the otrs FAQ. I install the 1.2 actually. But this is a beta. Not a problem for me because I check the otrs 2.3.1 upgrade on non production server.

But do you know when the ITSM 1.2 Stable will be release ?

Cordialement,

Marc GUYARD
Pôle Services Managés

tel. +33 1 30488296
m.guyard@orange-ftgroup.com
Network Integration Services, 9 parc ariane – bâtiment gaïa – 78284 guyancourt cedex
www.orange-business.com

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De : itsm-bounces@otrs.org [mailto:itsm-bounces@otrs.org] De la part de Manuel Hecht - OTRS AG
Envoyé : mercredi 13 août 2008 10:08
À : 'OTRS::ITSM User questions and discussions'
Objet : Re: [itsm] Otrs 2.3.1 and ITSM modules

Hi

That’s correct!! OTRS::ITSM 1.1 works with OTRS 2.2 only!

You must use the OTRS::ITSM 1.2 packages with OTRS 2.3.

Mit freundlichen Grüßen

  Manuel Hecht

((otrs)) :: OTRS AG :: Europaring 4 :: D - 94315 Straubing

Fon: +49 (0)9421 56818 0 :: Fax: +49 (0)9421 56818 18

   http://www.otrs.com/ :: Communication with success!

Von: itsm-bounces@otrs.org [mailto:itsm-bounces@otrs.org] Im Auftrag von Guyard Marc NIS
Gesendet: Mittwoch, 13. August 2008 08:26
An: itsm@otrs.org
Betreff: [itsm] Otrs 2.3.1 and ITSM modules

Hi,

I’ve test the new otrs 2.3.1 but i’ve a problem when i use ticketZoom :

Can't locate object method "AllLinkedObjects" via package "Kernel::System::LinkObject" at ../..//Kernel/Modules/AgentTicketZoom.pm line 477.

I’ve check the file AgentTicketZoom.pm. This file was modified by ITSMTicket and use a function call AllLinkedObjects who don’t exist in 2.3.1.

I think ITSM 1.1.2 is not compatible with 2.3.1.

Can someone confirm me that ?

Cordialement,

Marc GUYARD
Pôle Services Managés

tel. +33 1 30488296
m.guyard@orange-ftgroup.com
Network Integration Services, 9 parc ariane – bâtiment gaïa – 78284 guyancourt cedex
www.orange-business.com