Just as I expected... Thanks, Anton! :)
2010/3/11 Anton Gubar'kov
Hi, Konstantin.
The ideal way would be to engage a new ITSM 3.0 functionality with change management. After all, a change is the process to transform a CI from one state to another.
Meanwhile you can link tickets to a CI and view linked tickets in the bottom part of CI display
Anton.
2010/3/11 Konstantin S. Ershov
Hi, everyone!
Could anyone please share with the best way of maintaining a journal for config items? E.g. I'm upgrading some software on a server and I'd like my collegues to see all the activity related to this server.
Am I right that I can do it just creating a new ticket and linking it with CI?
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