Re: [itsm] Export/Import Issues

2 Apr 2008

      Hello again,

I did use the Win32 Installer of OTRS, does that mean the CSV_XS is already installed? Then, what could my problem be?

Thanks,

Snehal

----- Original Message ----
From: Raphael Matter 
To: ITSM User questions and discussions 
Sent: Wednesday, April 2, 2008 8:41:59 AM
Subject: Re: [itsm] Export/Import Issues

Hej,
as i'm not really into perl i haven't installed it yet, but at 
http://www.cpan.org/modules/01modules.index.html you have a (very long) 
list of perl modules. there you can download 
http://www.cpan.org/authors/id/H/HM/HMBRAND/Text-CSV_XS-0.37.tgz . And 
there is a README inside with instructions.

(When you use the Win32 Installer of OTRS the module is already 
installed by default)

best regards

Snehal Desai schrieb:
...
Hello Shawn and Raphael,
Thanks for your help. But, where can I find the perl module text to 
install and how do I go about installing it?
Thanks again.
Snehal
----- Original Message ----
From: Shawn Beasley 
To: ITSM User questions and discussions 
Sent: Wednesday, April 2, 2008 8:15:52 AM
Subject: Re: [itsm] Export/Import Issues
Hi Snehal,
...
Hi,
The system log revealed, that in my case, the cause for the error was
the missing perl module Text::CSV_XS. Maybe that's the same for you!
Good Eye! Please run the otrs.checkmodules script to see if you have
everything you need to run OTRS :) Raphael, keep up the good community 
work.
...
best regards Raphael
Snehal Desai schrieb:
...
Actually mine worked all the way til I hit the export button, when
the error came.
----- Original Message ----
From: Raphael Matter mailto:matterr@googlemail.com>
To: ITSM User questions and discussions mailto:itsm@otrs.org>
Sent: Tuesday, April 1, 2008 12:32:22 PM
Subject: Re: [itsm] Export/Import Issues
Hi,
I have the same problems - and there already is a ticket in bugzilla
(http://bugs.otrs.org/show_bug.cgi?id=2731).
maybe it's related to the column delimiter of csv.
I made a test installation of otrs on a different machine and export
works there - and in the working installation of otrs I can choose the
csv delimiter in step 3 of the import management.
but in the bad otrs installation it doesn't ask me for the delimiter in
step 3. so the problem should be there somewhere!
best regards, raphael
Snehal Desai schrieb:
...
Hello,
I can't seem to export my inventory data. This is just some sample
data I put in since we are in the testing phase. I'm using the
Import/Export Package but it give me the following error.
Error: Error occurred. Export impossible!
Comment:    > Bug Report:    >
Traceback:    ERROR: OTRS-CGI-10 Perl: 5.8.8 OS: MSWin32 Time: Mon
Mar
31 16:36:45 2008
Message: Error occurred. Export impossible!
Traceback (5180):
   Module: Kernel::Modules::AdminImportExport::Run (v1.17) Line: 1234
   Module: Kernel::System::Web::InterfaceAgent::Run (v1.23) Line: 670
   Module:
ModPerl::ROOT::ModPerl::Registry::E_3a_OTRS_otrs_bin_cgi_2dbin_index_2epl::handler
...
...
...
(v) Line: 47
   Module: (eval) (v1.81) Line: 203
   Module: ModPerl::RegistryCooker::run (v1.81) Line: 203
   Module: ModPerl::RegistryCooker::default_handler (v1.81) Line: 169
   Module: ModPerl::Registry::handler (v1.99) Line: 30
Any clues?
Thanks.

...
...

...
...
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-- 
Shawn Beasley
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