Now I think I've found the difference with the
ITSMConfigItemLayoutCustomer.pm. Using it, the post after the button select
pressed is that "xxx::1::Select=" is filled with a string that could be used
correctly in the search instead of my agent.pm that use the user's key
value... still stuck on this :D
On Tue, Mar 2, 2010 at 11:47 AM, Marco Vannini
Hi all,
I'm trying to assign a responsible to some kind of CI. Because of Agent type is not present I'm trying to configure it, so...
I defined a CI with a block that looks like:
[...] { Key => 'Agent', Name => 'Focal Point', Searchable => 1, Input => { Type => 'Agent', }, }, [...]
Copied and modified ITSMConfigItemLayoutDummy.pm and Dummy.pm (in XML/Type) as *Agent.pm.
Now. I've the form correctly configured to have the 'Focal Point' displayed and searchable, in fact it display me all the agent I have and the Select button is displayed but, when I select the desired agent it is not then refreshed on the page in the 'Focal Point' field...
Sniffing network traffic I see the post containing:
ChallengeToken=bd9a0892a0c9b616af56332b6439e194 Action=AgentITSMConfigItemEdit Subaction=VersionSave ClassID=110 ConfigItemID=NEW Name=da DeplStateID=120 InciStateID=13 Description::1=das Agent::1=2 Agent::1::Search=vannini Agent::1::Select=2 Agent::1::ButtonSelect=Select
What I'm missing ?
Thank in advance
MV