Hm, don't you want to use the “Hardware”
category for Routers? There's a field “Type” further specifying the device.
You can add “Router” to its drop-down box – if it's not already included
– in the Global Catalogue (ITSM::ConfigItem::Hardware::Type).
Kind regards
Sven Ehret
Von:
Magic Boiz <magicboiz@gmail.com>
An:
itsm@otrs.org
Datum:
14.10.2009 12:22
Betreff:
[itsm] Adding new CI
Gesendet von:
itsm-bounces@otrs.org
Hi there
in ITSM we have preconfigured 5 CI categories: Computer/Hardware/Location/Network/Coftware.
How can I add a new category, for example, Router?? Which files do I need
to touch? :)