Hi Amol,
After you install the Config Management package, there is a new group
created on your system, called *itsm-configitem*. It seems like the account
you use is not a member of this group but only of the group *admin*.
Please make sure your user account is a member of the group *itsm-configitem
* or, if you use roles, that he has a role that is a member of this group.
If so, you'll have an option in the navigation bar called 'Config Item' and
you can click that, and then 'New', to create a new CI.
((enjoy))
-
Michiel Beijen
R&D
OTRS AG
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On Tue, Nov 10, 2009 at 7:59 AM, Amol Wadkar
Hi Team,
I am working on OTRS ITSM 2.4 and I stuck with an issue. I can create CI class but not its instance or its item.
Can anyone helpout us in this regards.
Thanks and Regards, Amol --------------------------------------------------------------------- OTRS mailing list: itsm - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/itsm To unsubscribe: http://lists.otrs.org/mailman/listinfo/itsm
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