Hi, On Mo, Dez 10, 2007 at 12:20:44 -0800, Rico Corpuz wrote:
I am receiving an error when attempting to access SysConfig under admin.
Error: Can't write /opt/otrs/Kernel/Config/Files/ZZZAAuto.pm: Permission denied!
I have changed the permissions on the /pm file to be rwxrwxrwx to verify it wasn't a permissions issue with the file itself. I am a bit lost here.
ERROR: OTRS-CGI-09 Perl: 5.8.8 OS: linux Time: Mon Dec 10 20:19:46 2007
Message: Can't write /opt/otrs/Kernel/Config/Files/ZZZAAuto.pm: Permission denied!
Traceback (8343): Module: Kernel::System::Config::WriteDefault (v1.64) Line: 247 Module: Kernel::Modules::AdminSysConfig::Run (v1.61) Line: 54 Module: Kernel::System::Web::InterfaceAgent::Run (v1.23) Line: 670 Module: /opt/otrs/bin/cgi-bin/index.pl (v1.81) Line: 47
It is a permission problem. You have to make sure that your webserver is allowed to write files in the /opt/otrs/Kernel/Config/Files directory. What OS are you using and was OTRS installed via RPM or from source? Is apparmor or selinux active? If yes, please disable it :). BTW.: This list is primarily related to problems with OTRS::ITSM. That problem you have is related to OTRS in gernal, so maybe the otrs list (http://lists.otrs.org/mailman/admin/otrs) is more helpfull. Regards, Christian -- ((otrs)) :: OTRS AG :: Europaring 4 :: D- 94315 Straubing Fon: +49 (0) 9421 56818 0 :: Fax: +49 (0) 9421 56818 18 http://www.otrs.com/ :: Communication with success! Geschäftssitz: Bad Homburg Amtsgericht Bad Homburg, HRB 10751 Steuernummer: 003 240 97505 Aufsichtsratsvorsitzender: Burchard Steinbild Vorstandsvorsitzender: André Mindermann