Hi Raphael Yes, this is an impact of bug# 2728. Have a look at http://bugs.otrs.org/show_bug.cgi?id=2728! Best regards, Manuel Hecht ((otrs)) :: OTRS AG :: Europaring 4 :: D - 94315 Straubing Fon: +49 (0)9421 56818 0 :: Fax: +49 (0)9421 56818 18 http://www.otrs.com/ :: Communication with success! Von: itsm-bounces@otrs.org [mailto:itsm-bounces@otrs.org] Im Auftrag von Raphael Matter Gesendet: Montag, 28. April 2008 19:12 An: itsm@otrs.org Betreff: [itsm] Import/Export Identifier Hello, I've got a question about identifiers for the csv mapping. When I create a mapping template for import and select the key "number" as identifier in step 4, I can update my configitems in otrs with new data from a csv file. But when I take the field "name" as identifier it seems as the importer cannot identify my items correctly - as he inserts all items again into the database instead of updating the existing ones. Do I misunderstand the concept of identifiers in the mapping or is it a bug? Any help appreciated. best regards, Raphael