Hi Abhay,
Hi,
I stared using the OTRS recently.
I have following questions which could be the basic ones but really interested to get the answers.
1. How to change the default owner when creating a new ticket through customer panel. Currently I can select the queue but the owner always shows the “root@localhost”
The default owner will always be the user with user_id 1. It is not possible to change the default user that is assigned to the tickets created per mail or web interface.
1.
2. I am not understanding the concept of SERVICE & SLA from *Admin **à** System *I have assigned the new service to a customer & also created one SLA & linked with one of service but further more how to use with the customer tickets.
Can you explain your question a little better here. Thanks -- Shawn Beasley ((otrs)) :: OTRS AG :: Norsk-Data-Straße 1 :: 61352 Bad Homburg Fon: +49 (0) 9421 56818 0 :: Fax: +49 (0) 9421 56818 18 http://www.otrs.com/ :: Communication with success! Geschäftssitz: Bad Homburg Amtsgericht Bad Homburg, HRB 10751 Steuernummer: 003/240/97521 Aufsichtsratsvorsitzender: Burchard Steinbild Vorstandsvorsitzender: André Mindermann