On Wed, Feb 24, 2010 at 6:15 AM, Udo Bretz <udo.bretz@otrs.com> wrote:

Hi Leonardo,

this feature is almost ready and will be released within the next 2 week
or so. Keep an eye on the download area for the System Monitoring
module: ftp://ftp.otrs.org/pub/otrs/packages/

Best regards,
Udo

On 23.02.2010 20:30, Leonardo Certuche wrote:
> I'm also interested in this topic so here's the translation in case any
> english speaker knows the answer:
>
> Has anyone know if SystemMonitoring

> <http://www.otrs.com/en/news-and-press/news-details/article/automatic-system-and-network-monitoring-with-otrs/>

> allows to change the status of Configuration Items?
>
> We were able to configure SystemMonitoring to open and close tickets on
> every change on the status of services monitored by nagios. We'd like to
> be able to automatically link these tickets with Configuration Items and
> change the operational status to say "Incident". Is it possible?
>
> Thanks,
>
> Leonardo Certuche
>
>

> 2010/2/23 Pais Silvina <spaiz@arba.gov.ar <mailto:spaiz@arba.gov.ar>>

>
> Estimados:
>
>
>
> Queriamos
> consultarles si alguno conoce si el plugin SystemMonitoring que
> integra contra Nagios es capaz de cambiar el estado a los items de
> configuracion.
> En este momento ya logramos configurar el SystemMonitoring de modo
> que nos cree y cierre tickets ante cada cambio en el estado de los
> servicios que monitorea el nagios. Pero lo que no logramos hacer es
> vincular estos tickets en forma automatica a los items de
> configuracion y que cambie su estado de Operacional a incidente
> (como ser Computers->servers). Es realmente posible esto??
>
> Muchas gracias
>
>
>
> Silvina
>
>
>
>
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--
Udo Bretz
Software Developer

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