I am having problems trying to get things to install correctly via package manager. I installed a brand new OTRS system from this RPM "otrs-2.3.3-01.i386.rpm". I them followed the instruction to install ITSM by first increasing the database max packet size to 20M. I also ran the check script for the DB and otrs and all looks well. I can install the "GeneralCatalog-1.2.2.opm" but not the "ITSMCore-1.2.2.opm". Thank you in advance for any assistance in resolving this.
./bin/otrs.checkModules
o CGI............................ok (v3.15)
o Date::Pcalc....................ok (v1.2)
o Date::Format...................ok (v2.22)
o DBI............................ok (v1.52)
o DBD::mysql.....................ok (v3.0007)
o Digest::MD5....................ok (v2.36)
o Crypt::PasswdMD5...............ok (v1.3)
o LWP::UserAgent.................ok (v2.033)
o IO::Scalar.....................ok (v2.110)
o IO::Wrap.......................ok (v2.110)
o MIME::Base64...................ok (v3.07)
o Mail::Internet.................ok (v2.04)
o MIME::Tools....................ok (v5.427)
o Net::DNS.......................ok (v0.59)
o Net::POP3......................ok (v2.28)
o Net::POP3::SSLWrapper.......ok (v0.02)
o Net::IMAP::Simple..............ok (v1.17)
o Net::IMAP::Simple::SSL......ok (v1.3)
o Net::SMTP......................ok (v2.29)
o Authen::SASL................ok (v2.11)
o Net::LDAP......................ok (v0.33)
o GD.............................not installed! (not required / for stats)
o GD::Text....................not installed! (not required / for stats)
o GD::Graph...................not installed! (not required / for stats)
o GD::Graph::lines............not installed! (not required / for stats)
o GD::Text::Align.............not installed! (not required / for stats)
o PDF::API2......................not installed! (not required / for PDF required!)
o Compress::Zlib..............ok (v1.42)
o XML::Parser....................ok (v2.34)
./bin/CheckDB.pl
It looks Ok!