18 Apr
2011
18 Apr
'11
2:02 p.m.
On 18.04.2011, at 15:49, Jorge Furtado wrote:
Both become mandatory if you enable this way, because you will not be able to create the ticket without fill these 2 items.
Usually, up to OTRS 3.0.7 and ITSM 3.0.2, the Service and SLA fields are optional, if you just enable the SysConfig option. What else has been done / installed on your system to make them mandatory? Cheers, Nils -- Nils Leideck http://webint.cryptonode.de / a Fractal project