Re: [itsm] Export/Import Issues

1 Apr 2008

      Actually mine worked all the way til I hit the export button, when the error came.

----- Original Message ----
From: Raphael Matter 
To: ITSM User questions and discussions 
Sent: Tuesday, April 1, 2008 12:32:22 PM
Subject: Re: [itsm] Export/Import Issues

Hi,

I have the same problems - and there already is a ticket in bugzilla 
(http://bugs.otrs.org/show_bug.cgi?id=2731).
maybe it's related to the column delimiter of csv.
I made a test installation of otrs on a different machine and export 
works there - and in the working installation of otrs I can choose the 
csv delimiter in step 3 of the import management.
but in the bad otrs installation it doesn't ask me for the delimiter in 
step 3. so the problem should be there somewhere!

best regards, raphael

Snehal Desai schrieb:
...
Hello,
I can't seem to export my inventory data. This is just some sample 
data I put in since we are in the testing phase. I'm using the 
Import/Export Package but it give me the following error.
Error: Error occurred. Export impossible!
Comment:     
Bug Report:
Traceback:     ERROR: OTRS-CGI-10 Perl: 5.8.8 OS: MSWin32 Time: Mon Mar 
31 16:36:45 2008
Message: Error occurred. Export impossible!
Traceback (5180):
   Module: Kernel::Modules::AdminImportExport::Run (v1.17) Line: 1234
   Module: Kernel::System::Web::InterfaceAgent::Run (v1.23) Line: 670
   Module: 
ModPerl::ROOT::ModPerl::Registry::E_3a_OTRS_otrs_bin_cgi_2dbin_index_2epl::handler 
(v) Line: 47
   Module: (eval) (v1.81) Line: 203
   Module: ModPerl::RegistryCooker::run (v1.81) Line: 203
   Module: ModPerl::RegistryCooker::default_handler (v1.81) Line: 169
   Module: ModPerl::Registry::handler (v1.99) Line: 30
Any clues?
Thanks.
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