Just an update, it doesn't matter if I eleminate the notes from the notification update or not. If the customer updates the ticket, the user will be notified. Then the loop starts.

----- Original Message -----

From: Joshua McDowell

To: OTRS::ITSM User questions and discussions

Sent: Friday, October 24, 2008 10:36 AM

Subject: [itsm] ITSM looping notifiers..

Just curious if anyone else has had any issues with looping notifiers?

In a nutshell this is what is happening.

I setup a generic agent to move certain tickets to certain owners based on the queue that the ticket was created in. This work perfect, and runs every 10 minutes.

There is a side effect, if I allow a comment to be added to the notification, it sets a notification of it's own, claiming it's from the customer and sends out a notifier of it's own and adds a comment. That sets off the other notifier again, and the process starts over again and keeps going until I put a stop to it by shutting off notifications.

Anyone else have this problem? I would think this would be considered a bug.

Joshua McDowell

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