On Wed, May 5, 2010 at 6:54 PM,
<itsm-request@otrs.org> wrote:
Send itsm mailing list submissions to
itsm@otrs.org
To subscribe or unsubscribe via the World Wide Web, visit
http://lists.otrs.org/mailman/listinfo/itsm
or, via email, send a message with subject or body 'help' to
itsm-request@otrs.org
You can reach the person managing the list at
itsm-owner@otrs.org
When replying, please edit your Subject line so it is more specific
than "Re: Contents of itsm digest..."
Today's Topics:
1. New LDAP users cannot access the customer.pl
(marcelo.mangiacavalli@lanxess.com)
----------------------------------------------------------------------
Message: 1
Date: Wed, 5 May 2010 14:54:07 -0300
From: marcelo.mangiacavalli@lanxess.com
Subject: [itsm] New LDAP users cannot access the customer.pl
To: "OTRS::ITSM User questions and discussions" <itsm@otrs.org>
Message-ID:
<OF57B16391.C625D7C9-ON0325771A.0061B8D7-0325771A.00626435@unid.lanxess>
Content-Type: text/plain; charset="utf-8"
Dear Forum
I am experiencing a problem and I cannot find a solution in the forum or
at the web.
The new users created in the AD have no access to the customer.pl, they
get into the login page but after they are login, they receive an error
saying that they "You are not authorized" "You have no permission".
The rest of the old customer users does.
We have OTRS users and customer users integrated with AD.
The only thing that I have noticed is that the new user has no services
assigned in [Customer Users <-> Services].
I also checked that the DEFAULT has the correct services configured.
Can anyone give me a hint on this?
Thanks
Marcelo Mangiacavalli
LANXESS S.A.
Web site: http://www.lanxess.com
Protect our environment
Please don?t print unless you really need to.
El mensaje electr?nico precedente (incluyendo algunos archivos adjuntos)
contiene informaci?n que puede ser confidencial, o constituir informaci?n
no p?blica. Est?n destinados s?lo los destinatarios indicados. Si usted no
es el destinatario original de este mensaje, por favor notifique al
remitente contestando a este mensaje y luego elim?nelo de su sistema. El
uso, reproducci?n, distribuci?n o publicaci?n de este mensaje por
destinatarios no intencionados no est? autorizado y puede ser ilegal.
The preceding e-mail message (including any attachments) contains
information that may be confidential, or constitute non-public
information. It is intended to be conveyed only to the designated
recipient(s). If you are not an intended recipient of this message, please
notify the sender by replying to this message and then delete it from your
system. Use, dissemination, distribution, or reproduction of this message
by unintended recipients is not authorized and may be unlawful.
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.otrs.org/pipermail/itsm/attachments/20100505/0b0dfac1/attachment.html>
-------------- next part --------------
A non-text attachment was scrubbed...
Name: not available
Type: image/jpeg
Size: 1124 bytes
Desc: not available
URL: <http://lists.otrs.org/pipermail/itsm/attachments/20100505/0b0dfac1/attachment.jpe>
------------------------------
---------------------------------------------------------------------
OTRS mailing list: itsm - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/itsm
To unsubscribe: http://lists.otrs.org/mailman/listinfo/itsm
NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW!
http://www.otrs.com/en/support/enterprise-subscription/
End of itsm Digest, Vol 36, Issue 4
***********************************