Hello people,

Is it possible link a CI when i am creating a ticket have a field to link a CI to this ticket?
Or better, automatically link the CI to the resposible customer referenced to that CI? this will work great when use POP accounts and auto open a ticket with the CI linked and change the state to incident.


Best Regards,

Rangel Perez Sardinha
Projects\Support Analyst

Unidade - RPO
(+55 (16) 3515-5800
(+55 (16) 3515-5807
(+55 (11) 3130-9800
(+55 (16) 9287-4445