Hi Boonyam,
you might want to see if you'd need to run bin/SetPermissions.sh
http://doc.otrs.org/2.4/en/html/x531.html#preparing-manual-installation
--
Michiel Beijen
Software Consultant
+31 6 - 457 42 418
Bee Free IT + http://beefreeit.nl
hi allAfter i pressed Package Manager, i found the error message as per below
OTRS-CGI-10 Can't write '/opt/otrs/bin/check_permissons.10511': Permission denied
pls help
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