Hello Everybody. We have migrated our Servicedesk to OTRS 3.11 about a month ago. We are using the module System Monitoring. Everything was working as expected with few adjustments, but starting this weekend our system started to not create new tickets but instead adding all the new emails to the last ticket that was linked to the corresponding CIs. We also started to see problems into the logs with write permissions into the /opt/otrs/var/tmp/* directory when trying to set the dynamic field values among others. We ran SetPermissions and nothing changed, finally we had to manually We have done some tests and managed to have the system creating new tickets into, but it allways get related to the last one for that CI. Your help will be apreciated. Regards -- ___________________________ Alvaro Cordero Retana Consultor de Tecnologias Gridshield Monitoreo de Redes e Infraestructura. 2258-5757 ext 123 alvaro@gridshield.net www.gridshield.net