Re: [itsm] Using Configuration Elements in Ticket Creation

Hi Cristian,

Am 23.10.2009 um 11:06 schrieb Cristian Marchionni:

I‘m studying otrs and the itsm addons from various months before making it operative but I didn’t found an explanation or example on how to include the elements of the hardware, computer ecc db in ticket creation. Is there someone that had this need/issue ?

In the grey bar in the upper left you should see "link" link which does open an new window where you can link CIs during creating a ticket. If you did not modify your dtl file "AgentTicketPhone.dtl" this is available after installing ITSM.

Nils Leideck