Am 23.10.2009 um 11:06 schrieb Cristian Marchionni:

I‘m studying otrs and the itsm addons from various months before making it operative but I didn’t found an explanation or example on how to include the elements of the hardware, computer ecc db in ticket creation.
Is there someone that had this need/issue ?

In the grey bar in the upper left you should see "link" link which does open an new window where you can link CIs during creating a ticket. If you did not modify your dtl file "AgentTicketPhone.dtl" this is available after installing ITSM.

Nils Leideck

--
Nils Leideck
Senior Consultant
nils.leideck@leidex.net

LeideX.net
Nils Leideck - ITSM
Greesbergstr. 11
D - 50668 Köln Altstadt-Nord

Mobile : +49 (0) 173 2733 892
Tel. : +49 (0) 221 1689 6910
FAX : +49 (0) 221 2711 285

Geschäftssitz: Köln Altstadt-Nord, Amtsgericht: Köln, HRB 10751

Steuernummer: 215/5102/2272, IdNr: 49 303 782 567

http://webint.cryptonode.de / a Fractal project