I tell you that the problem is solved. I found the same block of code about customer company in the ZZZAuto.pm. I commented them and now the man menu bar shows the item Companies.
Thanks for your help. Regards. Daniel.
From: email@example.com To: firstname.lastname@example.org Subject: RE: [itsm] Add Customer Compnay Icon to Menu Tickets in OTRS 3 Date: Mon, 26 Sep 2011 19:03:07 +0000
Hi, nils. I made all you suggested in a testing Virtual Machine and it worked, but when I made the same modifications in the server it happened nothing. I tell you that thetesting VM it's a clean installation.
Any ideas to know what coutd it be happening?
From: email@example.com Date: Fri, 23 Sep 2011 18:08:00 +0200 To: firstname.lastname@example.org Subject: Re: [itsm] Add Customer Compnay Icon to Menu Tickets in OTRS 3
seems to be ok.
I suggest you comment all the Customer Company settings you did in the Config.pm file, especialy the Frontend Module part, and except the CompanySupport part int he CustomerUser configuratilon - just to see if it might be a permission or nav bar name config issue.
On 23.09.2011, at 16:14, DANIEL D'AGOSTINO wrote:
Please check the attached file. The version of the OTRS is 3.0.10.
From: email@example.com - Date: Fri, 23 Sep 2011 09:46:59 +0200
please post your CustomerUser configuration.
On 22.09.2011, at 22:53, DANIEL D'AGOSTINO wrote: I made the modifications you told me and nothing happened. I also tried the same modifications in a virtual machine with OTRS 3..0.7 over Windows and it shows the option Customer in the Main Menu Bar not it doesn't appear the option Companies. ¿Am I doing something wrong or it is necessary to do something else?
-- Cheers, Nils
http://webint.cryptonode.de / a Fractal project