James Burk wrote :
> We have multiple ITSM environments for system and acceptance testing and
> then production. I have created my CIs and Services and have linked
> them in their upstream and downstream relationships in the systems test
> environment. I can export/import the CIs to populate the next two
> environments, but I lose the relationships. Where are these links
> maintained and how can I preserve the relationships as I migrate through
> my environments? (without having to create them all over again)?

Hi Jim,

according to Marcos Mail
(http://lists.otrs.org/pipermail/itsm/2010-August/000933.html) the
relationships are stored in the database table "link_relation"
(http://ftp.otrs.org/pub/otrs/misc/otrs-2.4-database.png , look a bit
left and above the center). But I haven't yet delved into this.

Exporting or importing them is a common question but AFAIR there was no
answer to this on the mailing list or in the forum, I'm sorry :(

Regards

Alexander

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