Hello Aldo,

I believe this behavior is also happening on linux machines so you're not alone (but of course wait times are shorter on linux). In order to improve performance, make sure Apache::DBI and mod_perl are enabled. Another issue could be that your service catalogue has too many items, in this case you could use an approach in which services are shown depending on the queue selected, using the package published at http://opar.perl-services.de/bin/index.cgi/package/R/RI/RICHIERI/QueueAndServices

Leonardo Certuche
www.itconsultores.com.co
Medellín, Colombia


On 1 March 2012 13:13, Aldo Velazquez Alonso <aldo.velazquez@mrree.gub.uy> wrote:

Hi experts,

            I’ve installed an OTRS v. 3.0 with itsMF on an IIS in Windows 2008 server and Microsoft Sql Server. I’ve also integrated it with Active Directory for Client and Agent single sign-on and group-role synchronization.

            When I’m going to create a new phone ticket, after selecting the ticket type, an Ajax call is being made to populate the  Service, SLA and Owner fields. This call is taking too long to complete, more than 5 minutes. This is happening from a couple of days ago, and I can’t find out what could have changed. I’m just testing now, so I have just some dozens of tickets.

 

            I know it would be much better to install it on linux+apache+mysql, but windows platform is a must at my job location.

 

Has someone had any similar problem? Any ideas on what could be happening? Why is this Ajax call being made if Type and Service fields are not related?

 

Thanks in advance for any help,

 

Aldo.

 

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