Sorry – I was doing something wrong -

I forgot to link the customer users with the services…

Now it works fine.

Jens

---

Von: Rummler, Jens
Gesendet: Montag, 25. Juni 2007 14:01
An: 'itsm@otrs.org'
Betreff: OTRS::ITSM 1.0.0 RC1 - Ticket <-> Service

Hello,

I’m testing OTRS::ITSM right now and just discovered a strange behavior:

I set up 3 services and tried to assign them to a test ticket. But for some reason neither in the e-mail ticket form nor in the telephone ticket form a service is selectable – the box just offers “ – “…

Is this a bug or am I doing something wrong?

Thanks for your help,

Jens