Hello,

I created a simple change consisting of 3 steps: Approval_WO, Workorder_WO, PIR_WO.

Now I want to set the state of the change to pending approval, but even when I entered the first condition ( if Approval_WO has state created, set Change status to “pending approval”) the change status is still “requested”.

Is there any online documentation that can help on this? I will take part in an ITSM training soon, unfortunately the Change builder training will only be later this year.

I will appreciate any help on this topic, links for further documentation ect.

Regards Guenther

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