Dears,

Belnet has chosen OTRS::ITSM has its initial service desk+ software application.

As planned, ICT & Logistic will implement it by march 2013 at the latest.

In order to select the right support level and implementation, we need some information from you:

1. What are the availability requirements for this application? Particularly, what would be its maximal allowed downtime in case of problem?
   
   
2. Do you have anything against a hosted solution?
   

Thank you in advance for your prompt responses,

--

Cyrille Bollu
Belnet • ICT & Logistics
Louizalaan 231 Avenue Louise
Brussel 1050 Bruxelles
België • Belgique
T: +32 2 790 33 33
www.belnet.be

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