Hi, Jose,
I would use a special syntax in the Comment field, something like
IVR:0074955555522
Regards,
Anton.
2009/8/21 Jose Luis Jarpa
Hi All,
Anybody knows if is possible add a information text field (like Telephone or another) on Admin Queue page?. We’re integrating OTRS with an Interactive Voice Response (IVR) system to provide telephonic notification to our HelpDesk. The IVR query the OTRS DataBase to find a responsible phone number to phone.
Regards,
José.
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