Hi, I would be very interested by this possibility. But maybe you should email it to the OTRS mailing, rather the itsm list? This concern doesn't apply only to ITSM? Regards, -------------------------------------------- Bastien Leblanc -----Message d'origine----- De : itsm-bounces@otrs.org [mailto:itsm-bounces@otrs.org] De la part de Sean Diggins Envoyé : mardi 8 juillet 2008 12:07 À : itsm@otrs.org Objet : Re: [itsm] retaing html formatting for incoming emails Hi all, I presume this has been asked many times previously, but my searches have been fruitless. We have a privately hosted (intranet) OTRS and would like to keep html formatting intact for tickets created by email, due to our user's extensive use of inline screenshots. The only setting I've found which seems related is turning off the PostmasterAutoHTML2text, but this didn't work. Any suggestions? Thanks, Diggo _______________________________________________ OTRS mailing list: itsm - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/itsm To unsubscribe: http://lists.otrs.org/mailman/listinfo/itsm Support or consulting for your OTRS::ITSM system? => http://www.otrs.com/