Hi,
I was surprised that I couldn't find any enhancement bug for this. I thought that a CI search over all classes would be a common wish, for example for IP addresses or asset numbers.
I love the idea of a fulltext search over all OTRS content since we always try to find ticket numbers or FAQs over the current fulltext search by mistake - it's so intuitive.
But I'm a bit afraid that this would need a long time to implement. I hoped that a more powerful CI search would be available in ITSM 3.0 or 3.1 :( The search per class is really an unpleasant limitation.
Anyway, the fulltext search is clearly the superior concept and would really be a great feature. This would be worth waiting for.
I would be very glad to read more about this on the mailing list or in an enhancement bug.
Regards
Alexander
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