Re: [itsm] Performance warnings that do not make sense.

-----BEGIN PGP SIGNED MESSAGE----- Hash: SHA1 I read most of what you sent, although I am getting a little better grip on it now. I have changed both the /scripts/apache-perl-startup.pl and the /scripts/apache2-perl-startup.pl and still nothing. When I execute either script, I get a "MOD_PERL not used!" Error, but when I check apache, clearly it's using it. I am confused. :D Michiel Beijen wrote:

Hi Joshua,

Did you read these FAQs: http://faq.otrs.org/otrs/public.pl?Action=PublicFAQ&ItemID=331 and http://faq.otrs.org/otrs/public.pl?Action=PublicFAQ&ItemID=343

Also, you should make sure that you enable mod_perl in your apache configuration files BEFORE you load the otrs configuration file!

For Apache::DBI, you should do three things: 1. Install the module, via your favorite package manager or the CPAN if necessary. (I guess you have that part ;-) ) 2. Make sure it is loads in your Apache configuration files :

PerlModule Apache::DBI

3. Restart apache and you'd be good to go - check via the Support Assessment module.

Hope this helps, -- Michiel Beijen Software Consultant +31 6 - 457 42 418 Bee Free IT + http://beefreeit.nl

On Thu, Jul 23, 2009 at 18:48, Joshua McDowell wrote: OS : Fedora Core 8 ( 32 Bit )

No matter what I try to do, I can't seem to get this error to go away. When I look at my httpd logs in /var/log/httpd I can clearly see that mod_perl loads.

from /var/log/httpd/error.log <snip> [Thu Jul 23 11:35:15 2009] [notice] Apache/2.2.9 (Unix) DAV/2 PHP/5.2.6 mod_python/3.3.1 Python/2.5.1 mod_ssl/2.2.9 OpenSSL/0.9.8b mod_perl/2.0.3 Perl/v5.8.8 configured -- resuming normal operations </snip>

So it would appear that mod_perl is already in use, yet OTRS claims it's not.

The Apache::DBI issue is something I just do not get at all. I have tried EVERYTHING under the sun, and nothing works. Any advice is appreciated.

- From the support tab :

<snip>

Webserver Check Comment State

Apache::DBI Apache::DBI should be used to get a better performance (pre establish database connections). Critical

Apache::Reload You should use mod_perl to increase your performance very strong!

...

Critical Version (mod_perl) You should use mod_perl to increase your performance (you really should do this). Critical

</snip>

Thanks in advance.

Joshua McDowell

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