Good Day, I am currently evaluating OTRS 3.2.13 for implementation to manage all our tickets and faults and all the ITSM related issues in the broadcast company I work at. I have ITSM core and all the other required modules installed to manage this functionality but am struggling with the way in which a Custom Catalog Class is displayed. One can add a Custom Class - but this doesnt appear as an additional class within the Admin>>Config items area. It does appear within the General Catalog (as per the attached screenshot). I would like to add a separate Custom Catalog Class not as a subclass of the ITSM::ConfigItem::Computer::Type according to all the mailing lists but as a separate Class Called ITSM::ConfigItem::Broadcast::Type with its own Config Items) So the question really is - how do I add Custom Catalog Classes AND make it appear in the General Catalog area? My System is OTRS 3.2.13 running on Server version: 5.5.34-0ubuntu0.12.04.1 Apache/2.2.22 (Ubuntu) MySQL client version: 5.5.34 PHP extension: mysqli Regards Gus Hauptfleisch Engineering Supervisor Timeline Television, Queen Elizabeth Olympic Park IBC, Waterden Road, Queen Elizabeth Olympic Park, Stratford, London, E15 2EE gus.hauptfleisch@timeline.tvmailto:gus.hauptfleisch@timeline.tv \ T: +44 208 221 6885 M: +44 7775 650 688
