Hi Rico, On Di, Dez 04, 2007 at 01:17:23 -0800, Rico Corpuz wrote:
I have a fresh install of OTRS and I am getting inconsistent errors creating tickets. 9 out of 10 tries I am getting the error listed below when creating a ticket. I believe I have set the permissions correctly. Any ideas?
Tue Dec 4 error OTRS-CGI-09 Can't write 20:45:18 2007 /var/log/otrs/TicketCounter.log: Permission denied Tue Dec 4 notice OTRS-CGI-09 Tn (2007120409000012) exists! Creating a 20:45:18 2007 new one.
You need to set write permissions for the apache webserver for the TicketCounter.log file. Please also check, if SeLinux or other software does not prevent writing to this file. What are the permissions of the TicketCounter.log file at the moment? What operating system are you using and which user and group is configured for the apache webserver? Cheers, Christian -- ((otrs)) :: OTRS AG :: Europaring 4 :: D- 94315 Straubing Fon: +49 (0) 9421 56818 0 :: Fax: +49 (0) 9421 56818 18 http://www.otrs.com/ :: Communication with success! Geschäftssitz: Bad Homburg Amtsgericht Bad Homburg, HRB 10751 Steuernummer: 003 240 97505 Aufsichtsratsvorsitzender: Burchard Steinbild Vorstandsvorsitzender: André Mindermann