Saludos Daniel,

Para agregar un nuevo elemento, debes otorgar permiso al usuario el grupo itsm-configitem,
luego reiniciar la sesión con ese usuario, debe aparecer el menu item de configuración, al seleccionar ese item en el costado derecho aparece un item de menu con una estrella que te permitirá adicionar elementos,
Para cargar masivamente varios items usas el menu de impor/export

Exitos desde Colombia





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Sent: Wednesday, May 19, 2010 11:58:42 AM GMT -05:00 Colombia
Subject: itsm Digest, Vol 36, Issue 14

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Today's Topics:

   1.  Add a new Configuration Item (DANIEL D'AGOSTINO)
   2. Re:  Add a new Configuration Item (Alexander Halle)
   3. Re:  Add a new Configuration Item (Gustavo Carbonaro)


----------------------------------------------------------------------

Message: 1
Date: Wed, 19 May 2010 15:03:14 +0000
From: DANIEL D'AGOSTINO <ddagosti@hotmail.com>
Subject: [itsm] Add a new Configuration Item
To: <itsm@otrs.org>
Message-ID: <COL116-W61E19A665483B5552CC9CDC8E20@phx.gbl>
Content-Type: text/plain; charset="iso-8859-1"


Hello, I'm from Argentina and in the company where I work we are evaluating OTRS, and we need to know how we can add a new Configuration Item like a computer,
software, etc.
I don't know if this it's possible.
Please, let me know if this can be done.

Thanks a lot.

Daniel.


                                               
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Message: 2
Date: Wed, 19 May 2010 18:06:08 +0200
From: Alexander Halle <ahalle-otrs@radprax.de>
Subject: Re: [itsm] Add a new Configuration Item
To: "OTRS:"@mail.otrs.com:ITSM User questions and discussions
        <itsm@otrs.org>
Message-ID: <4BF40C70.6010104@radprax.de>
Content-Type: text/plain; charset=ISO-8859-1; format=flowed

DANIEL D'AGOSTINO wrote :
> Hello, I'm from Argentina and in the company where I work we are
> evaluating OTRS, and we need to know how we can add a new Configuration
> Item like a computer, software, etc.
> I don't know if this it's possible.
> Please, let me know if this can be done.

Hi Daniel,

I'm not sure, what you mean.

OTRS:ITSM offers a CMDB with different predefined CI classes (computer,
hardware, location, network). So you can add CIs in one of these classes
with the New-Icon since this is what the CMDB actually is for.

Or do you mean how you can extend these classes (new fields) or add your
own classes (e.g. "licences") ?

Regards

Alexander

--
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Bergstr. 7 - 9, 42105 Wuppertal,
Fon: +49 202 2489 1110, Fax: +49 202 2489 94 1119
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Web: http://www.radprax.de




------------------------------

Message: 3
Date: Wed, 19 May 2010 13:22:33 -0300
From: Gustavo Carbonaro <gcarbonaro@gmail.com>
Subject: Re: [itsm] Add a new Configuration Item
To: "OTRS::ITSM User questions and discussions" <itsm@otrs.org>
Message-ID:
        <AANLkTikuWy63xhLF4vGiZUJo_ybehviIpSPQqKg0sQhF@mail.gmail.com>
Content-Type: text/plain; charset=ISO-8859-1

Daniel:

Estoy usando otrs diariamente aca en Buenos Aires.
Y si, podes crear todos los componentes que quieras.

Gustavo.

2010/5/19 DANIEL D'AGOSTINO <ddagosti@hotmail.com>:
> Hello, I'm from Argentina and in the company where I work we are evaluating
> OTRS, and we need to know how we can add a new Configuration Item like a
> computer, software, etc.
> I don't know if this it's possible.
> Please, let me know if this can be done.
>
> Thanks a lot.
>
> Daniel.
>
>
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