3 Aug
2009
3 Aug
'09
6:19 p.m.
You can use both. Sla allows finer control over times when defined. Queue times are your default values. Rgds Anton ----- Исходное сообщение ----- От: boonyam lim <boonyamlim@yahoo.com> Отправлено: 3 августа 2009 г. 20:30 Кому: itsm@otrs.org Тема: [itsm] response time hi all There are two "sets" of escalation response, one at Queue, one at SLA, may i know one i should be using it ?