Re: [itsm] itsm Digest, Vol 46, Issue 1 - searching for Services associated with change records

That's unfortunate Nils. Most of the changes in our relatively small shop do not require workorders; just adds a layer of complexity that we don't need. It would be nice to have ITSM's full capability at the Change record level for those shops that don't need a complex management system, as well as at the workorder level for those sophisticated organizations. Thanks for your response in any event. On 3/2/2011 7:01 AM, itsm-request@otrs.org wrote:

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Today's Topics:

1. searching for Services associated with change records (James Burk) 2. Re: searching for Services associated with change records (Nils Leideck)

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Message: 1 Date: Tue, 01 Mar 2011 16:16:50 -0500 From: "James Burk" Subject: [itsm] searching for Services associated with change records To: Message-ID:<4D6D1BF20200002A00038688@gwia1.ncdor.state.nc.us> Content-Type: text/plain; charset="us-ascii"

Hello all. I am testing the ITSM Change Management module. In the default settings for AgentITSMChangeSearch::ShowColumns the attribute Services is listed and enabled. However, other than the linking mechanism, I cannot find how to attach a Service to the Change. And even when I link a Service to a Change, the Service does not show up in the search results. Any help on this?

Best regards,

Jim ITIL Process Manager NCDOR 919-715-4932 919-696-0056 - cellular james.burk@dornc.com

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