It could be either one of two things:
 
a. the otrs package repo is down for a bit. This COULD happen, in this case you can probably select one of the other repositories from the list at the left-hand side and go with that. For me, the repository is currently accessible.
 
b. your OTRS server does not have direct internet access. This sometimes happen if it is behind a corporate firewall or the like. You can then configure a proxy via SysConfig; for instance in Framework > Core::Package for just the package manager or Framework > Core::WebUserAgent for the whole OTRS instance.
 
You can also download the packages with an ordinary browser from the public repository at http://ftp.otrs.org/pub/otrs/packages/ and then install from disk.
--
Michiel Beijen
R&D
 
OTRS AG
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T: +31 (0) 6457 42418
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From: marcelo.mangiacavalli@lanxess.com
Sent: Tuesday, March 16, 2010 7:38 PM
To: OTRS::ITSM User questions and discussions
Subject: Re: [itsm] Internal SLA's

Dear Michael

When I try to update the package manager I get the error:

: Can't get file from http://ftp.otrs.org/pub/otrs/itsm/packages13//otrs.xml: 500 Can't connect to ftp.otrs.org:80 (Bad hostname 'ftp.otrs.org')


So doesn't list me all the available package.

Is there the chance to download the packages from somewhere?

Thanks in advance

Marcelo Mangiacavalli
LANXESS S.A.
IT Head
Cazadores de Coquimbo 2860, PB, Oficina “A”, (B1605DXP) Munro, Vicente López
Buenos Aires - Argentina
Phone +54 11 5550 1351
Fax +54 11 5550 1336
E-Mail: Marcelo.mangiacavalli@lanxess.com
Web site: http://www.lanxess.com

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Michiel Beijen <michiel.beijen@otrs.com>
Enviado por: itsm-bounces@otrs.org

16/03/2010 03:35 p.m.
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Re: [itsm] Internal SLA's





Hi marcello,

It comes as a separate package, called FAQ. Go to Admin > Package Manager and just install it.

Regards,

Mike.

marcelo.mangiacavalli@lanxess.com wrote:

>Dear Colleagues,
>
>Does anyone know where is the Kownledge Base /FAQ functionality in OTRS.
>We have the latest version installed but I cannot find it.
>
>Is it an specific module that have to be implemented?
>
>Thanks
>
>Marcelo Mangiacavalli
>LANXESS S.A.
>IT Head
>Cazadores de Coquimbo 2860, PB, Oficina “A”, (B1605DXP) Munro, Vicente
>López
>Buenos Aires - Argentina
>Phone +54 11 5550 1351
>Fax +54 11 5550 1336
>E-Mail: Marcelo.mangiacavalli@lanxess.com
>Web site: http://www.lanxess.com
>
>
>Protect our environment
>Please don’t print unless you really need to.
>
>El mensaje electrónico precedente (incluyendo algunos archivos adjuntos)
>contiene información que puede ser confidencial, o constituir información
>no pública. Están destinados sólo los destinatarios indicados. Si usted no
>es el destinatario original de este mensaje, por favor notifique al
>remitente contestando a este mensaje y luego elimínelo de su sistema. El
>uso, reproducción, distribución o publicación de este mensaje por
>destinatarios no intencionados no está autorizado y puede ser ilegal.
>The preceding e-mail message (including any attachments) contains
>information that may be confidential, or constitute non-public
>information. It is intended to be conveyed only to the designated
>recipient(s). If you are not an intended recipient of this message, please
>notify the sender by replying to this message and then delete it from your
>system. Use, dissemination, distribution, or reproduction of this message
>by unintended recipients is not authorized and may be unlawful.
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