Please see the docs on state machine. The list of avialble states is limited by states currently   permitted according to the state machine.

2010/6/30 Sebastien Bory <sb@groupenci.com>

Dear lists,

I try to work with change management and Work orders, i understand to change the status off Change is due by condition and work Order,

But when I create a WO,  the CAB or the WO agent open it (click on Report) and they just have 3 state (Accepted, Ready Or Cancel)  why I can’t see the other state (in progress, fermé, …..)?

 

Thank

 

Sébastien  Bory


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