On Thu, Mar 11, 2010 at 6:27 PM, Anton Gubar'kov <anton.gubarkov@gmail.com> wrote:

There is a bug #2809 filed in november last year. Everybody interested can add his/her email to the CC of the bug to be notified immediately as soon as the bug is changed.

Anton.

2010/3/11 Marco Vannini <marco.vannini@gmail.com>

let me count...we are in 5 ... :D
why not going in bugs.otrs.org and compiling a enhancement request... I can't do it because I've just requested a couple :D

Another way is to make a group interested in it and ask for a commercial request at enjoy@otrs.org... It would be possibile (question for otrs guys) ?

Furthermore. We are working to make CI assignable to agent (like type=>'Customer' but for user). When, and if we succeed, how could we contribute and let it be part of the core ?

MV

On Thu, Mar 11, 2010 at 5:22 PM, Maria Alejandra Piedra <alepr14@hotmail.com> wrote:

Hello Anton and the OTRS comunity

I have special need for this feature, because my boss is asking me to add the contracts for certain CI's.

Please if you have a way to implement this, please do so.

Thanks and regards
Maria Alejandra Piedra

Date: Tue, 9 Mar 2010 22:44:56 +0300
From: anton.gubarkov@iits.ru
To: itsm@otrs.org
Subject: [itsm] creating a config item class that allows attachments

Hello, colleagues,

after googling for quite a while I could find no references to the subject. Did anybody manage to create a definition of a general catalog class to allow attachments to CI?

Regards,
Anton.

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