Marco, hi.

I tried to find the line you told me, but i couldnt find it.

Please send me the right sintay to add the line.

Thanks.
Daniel.


From: marco.ferreira@informadb.pt
To: itsm@otrs.org
Date: Thu, 2 Apr 2015 10:24:12 +0100
Subject: Re: [itsm] Emails and customer users

Hi,

 

Yes, it’s possible.  You need to change your configuration, change the value of CustomerUserEmailUniqCheck to 0 in Config.pm file.

 

Example :

 

        CustomerUserEmailUniqCheck         => 0,

 

Marco

 

De: itsm-bounces@otrs.org [mailto:itsm-bounces@otrs.org] Em nome de Daniel D'Agostino
Enviada: quarta-feira, 1 de Abril de 2015 21:44
Para: OTRS
Assunto: [itsm] Emails and customer users

 

Hi,

I am using the OTRS version 3.3.9.

I create a customer user and I assign him an email address.
Later, I create another customer users with the same email address from the previous customer, but OTRS does not allow to assign that address to two customers.

¿Is there any way to enable that?

Thank you in advance.
Daniel.


--------------------------------------------------------------------- OTRS mailing list: itsm - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/itsm To unsubscribe: http://lists.otrs.org/mailman/listinfo/itsm