Hi All, I´m testing the feature of escalation time based on SLA. But I´m with problem on "update time" control using SLA. I've registered a SLA with this values: FIRST_RESPONSE_TIME UPDATE_TIME SOLUTION_TIME ------------------- ----------- ------------- 15 120 2880 In the customer interface I've created a new ticket choosing the associated service and this SLA. Looking at ticket table the time set for ESCALATION_UPDATE_TIME appears not be Right: select TN,ESCALATION_TIME,ESCALATION_UPDATE_TIME,ESCALATION_RESPONSE_TIME,ESCALATIO N_SOLUTION_TIME from ticket where sla_id=1; TN ESCALATION_TIME ESCALATION_UPDATE_TIME ESCALATION_RESPONSE_TIME ESCALATION_SOLUTION_TIME ------------------- --------------- ---------------------- ------------------------ ------------------------ 2009051810000084 136800 136800 1242655611 1243029111 At Agent interface I can see a "time update over" like this: Ticket 2009051810000084: update time is over (-345144 hour 24 minutes / 01/02/1970 11:00)! Why the otrs is showing a update time of year 1970? I think the problem occurs at new ticket register time, because the value for ESCALATION_UPDATE_TIME (136800) point to 02-01-1970 14:00:00 (dd-mm-yyyy hh24:mi:ss) Can anyone understand what is happening ? Thanks, Gediel Luchetta.