Not really or at least: did you built 20 company and each of them has 1 user ? Why not having just 1 company for this kind of conf ...?

Il giorno 10/mar/2010 18:03, "Cheurfa Madani" <madani.cheurfa@altran.com> ha scritto:

Hi there,

 

Does anyone know what “customer_company”  table is supposed to be used for?

 

It does not seam to have any link with the “CompanyTicket”  feature that is using “MultiCustomerIDs” field in customer_user table.

By the way, has anyone used that “CompanyTicket” feature in real life?

I mean, if you have 20 “customer users” in a “company”, and you want them to see each other tickets:

- you need to update CustomerIDs field of each customer user with a  list of 20 comma separated IDs .

- If ever you need to add a new 21st customer user to this “company”, then you need to update all existing customer users records.

 

This is simply not manageable…or am I missing something?

 

 

Thank you.

Madani.


---------------------------------------------------------------------
OTRS mailing list: itsm - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/itsm
To unsubscribe: http://lists.otrs.org/mailman/listinfo/itsm

NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW!
http://www.otrs.com/en/support/enterprise-subscription/