On Fri, Apr 30, 2010 at 1:31 PM,
<itsm-request@otrs.org> wrote:
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Today's Topics:
1. Re: AgentITSMConfigItem Class Problem (Marco Vannini)
2. OTRS ITSM - [ Service & SLA not Displayed ] (Jorge Furtado)
3. Re: OTRS ITSM - [ Service & SLA not Displayed ] (Marco Vannini)
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Message: 1
Date: Fri, 30 Apr 2010 14:02:50 +0200
From: Marco Vannini <marco.vannini@gmail.com>
Subject: Re: [itsm] AgentITSMConfigItem Class Problem
To: "OTRS::ITSM User questions and discussions" <itsm@otrs.org>
Message-ID:
<p2n7bd09e661004300502x385ddfd9q1882d5d4cf2f7672@mail.gmail.com>
Content-Type: text/plain; charset="iso-8859-1"
Ive upgraded too but I don't have this problem (fast check) on any CI.
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Message: 2
Date: Fri, 30 Apr 2010 13:23:01 +0100
From: Jorge Furtado <jorge.furtado@usaswatteam.com>
Subject: [itsm] OTRS ITSM - [ Service & SLA not Displayed ]
To: itsm@otrs.org
Message-ID:
<u2od89008021004300523l1c9ca565z37de40795d14a83a@mail.gmail.com>
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Good day.
I am having a issue with OTRS ITSM, I have everything configured but I'm not
able to see the on the scroll down menu Service&SLA from ticket generation
the Services nor SLA.
I went to the Administration panel and inserted some, but still not
appearing.
Gave a read on the Admin Manual but nothing.
Can someone help me out with this one ?
One more thing, I would like to enable the redirection from
http://otrs.mydomain.com => http://otrs.mydomain.com/otrs/index.pl I did not
figured out yet how to do it.
I guess are 2 requests,
Thank you.
Jorge
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Message: 3
Date: Fri, 30 Apr 2010 14:31:08 +0200
From: Marco Vannini <marco.vannini@gmail.com>
Subject: Re: [itsm] OTRS ITSM - [ Service & SLA not Displayed ]
To: "OTRS::ITSM User questions and discussions" <itsm@otrs.org>
Message-ID:
<t2y7bd09e661004300531xd8bca299habe524fc6713710e@mail.gmail.com>
Content-Type: text/plain; charset="iso-8859-1"
For the 2nd try to find index.html
($OTRS_HOME/ ./var/httpd/htdocs/index.html) it is an example on how to do it
for the 1st. Have you checked Ticket::Type: & Ticket::Service: in Ticket ->
Core::Ticket ?
MV
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