Hello,

I’m using ITSM 1.1.2 on OTRS 2.2.7 and I’m having some difficulties creating SLA’s… In the html manual in otrs.org I can see that it’s possible to associate multiple services in each SLA, but I can only select one in my admin interface because services appear in a pull down and I can only assign 1. Can someone help me in this? (don’t know if this makes my difficulty very clear – Hope so).

Ana Rita Henrique

Câmara Municipal de Lisboa
DMAGI - DTAS - HelpDesk