Thank you very much for your response!
I've downloaded the file GeneralCatalog-1.1.3.opm of ftp: "ftp://ftp.otrs.org/pub/otrs/itsm/packages11/",
After package manager, browse, install.

You have given me an idea and I have tried from a Windows with Internet Explorer. It has not gone wrong.

Thank you very much!


EXT / CAP GEMINI LEBLANC Bastien wrote:
Hi,

How do you install opm files? 

not properly closed tag 'File' seems to be an error of a malformed xml file, like an erroneous download.

Bastien

-----Message d'origine-----
De : itsm-bounces@otrs.org [mailto:itsm-bounces@otrs.org] De la part de Manel Fonte Lestón
Envoyé : lundi 26 janvier 2009 16:06
À : ITSM User questions and discussions
Objet : Re: [itsm] ITSM installation: not properly closed tag 'File'

Hello!
I'm being pressured to finish installing OTRS: ITSM and I do not how to 
install ITSM. I need help.
Does anyone know anything about this error?
I would appreciate any help they can provide.
Thank you in advance!


Manel Fonte Lestón wrote:
  
I forgot to comment on one thing. All the packages I installed are 
from the repositories of ubuntu. I have configured the intrepid 
repositories.

Manel Fonte Lestón wrote:
    
Hello all! This is my first email, I am a new otsm user.

I have installed a ubuntu server 8.10 and later otrs2 package, 2.2.7 
version. Till now no problem; otrs is installed OK, I can access via 
web browser.
But we want install itsm functionalities. When I try install 
GeneralCatalog-1.1.3.opm from Package Manager 
<http://172.17.1.21/otrs/index.pl?Action=AdminPackageManager&Session=101a80bfc15eaf99724a58001c53773405>, 
this error appears:
Can't locate XML/Parser/Lite.pm in @INC (@INC contains: ../../ 
/usr/share/otrs/Kernel/cpan-lib /usr/share/otrs/ /etc/perl 
/usr/local/lib/perl/5.10.0 /usr/local/share/perl/5.10.0 
/usr/lib/perl5 /usr/share/perl5 /usr/lib/perl/5.10 
/usr/share/perl/5.10 /usr/local/lib/site_perl . /etc/apache2 
/usr/sbin/../.. /usr/sbin/../../Kernel/cpan-lib) at 
/usr/share/otrs//Kernel/System/XML.pm line 1073, 
<fh00001GeneralCatalog-1.1.3.opm> line 91.

I installed the package libxml-parser-lite-tree-perl and now comes 
this error:
not properly closed tag 'File'

I have sought information on the internet but I have not managed to 
find the problem.
Can someone help me?
Thank you in advance!


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