You have given me an idea and I have
tried from a Windows with Internet Explorer. It has not gone wrong.
Thank you very much!
Hi,
How do you install opm files?
not properly closed tag 'File' seems to be an error of a malformed xml file, like an erroneous download.
Bastien
-----Message d'origine-----
De : itsm-bounces@otrs.org [mailto:itsm-bounces@otrs.org] De la part de Manel Fonte Lestón
Envoyé : lundi 26 janvier 2009 16:06
À : ITSM User questions and discussions
Objet : Re: [itsm] ITSM installation: not properly closed tag 'File'
Hello!
I'm being pressured to finish installing OTRS: ITSM and I do not how to
install ITSM. I need help.
Does anyone know anything about this error?
I would appreciate any help they can provide.
Thank you in advance!
Manel Fonte Lestón wrote:
I forgot to comment on one thing. All the packages I installed are
from the repositories of ubuntu. I have configured the intrepid
repositories.
Manel Fonte Lestón wrote:
Hello all! This is my first email, I am a new otsm user.
I have installed a ubuntu server 8.10 and later otrs2 package, 2.2.7
version. Till now no problem; otrs is installed OK, I can access via
web browser.
But we want install itsm functionalities. When I try install
GeneralCatalog-1.1.3.opm from Package Manager
<http://172.17.1.21/otrs/index.pl?Action=AdminPackageManager&Session=101a80bfc15eaf99724a58001c53773405>,
this error appears:
Can't locate XML/Parser/Lite.pm in @INC (@INC contains: ../../
/usr/share/otrs/Kernel/cpan-lib /usr/share/otrs/ /etc/perl
/usr/local/lib/perl/5.10.0 /usr/local/share/perl/5.10.0
/usr/lib/perl5 /usr/share/perl5 /usr/lib/perl/5.10
/usr/share/perl/5.10 /usr/local/lib/site_perl . /etc/apache2
/usr/sbin/../.. /usr/sbin/../../Kernel/cpan-lib) at
/usr/share/otrs//Kernel/System/XML.pm line 1073,
<fh00001GeneralCatalog-1.1.3.opm> line 91.
I installed the package libxml-parser-lite-tree-perl and now comes
this error:
not properly closed tag 'File'
I have sought information on the internet but I have not managed to
find the problem.
Can someone help me?
Thank you in advance!
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