Hi,

there should be a file called ImportExport.pl in your otrs/bin folder (e.g. /opt/otrs/bin/ImportExport.pl).

You can use this script to import and export the items from the templates you've created in the Import/Export section.

Regards

Frank

Von: itsm-bounces@otrs.org [mailto:itsm-bounces@otrs.org] Im Auftrag von Floury, Sylvain
Gesendet: Mittwoch, 28. Januar 2009 11:58
An: itsm@otrs.org
Betreff: [itsm] Import/Export from batch

Hi,
I am currently using OTRS 2.2.7 with ITSM 1.1.2 . I am trying to do import / export of my hardware inventory. I have done some template witch are working fine, but now I am trying to use them from script, in order to have weekly/daily status of Use/Spare computers.

I tryed to use directly the package "Kernel::System::ImportExport" from the file "ImportExport.pm", but with no success so far, some global param seems to be initiate ($Self? ).

Could you please help me to scheduled export ? (If it can be scheduled from the web interface it would be perfect, but I haven't see this kind of option.)

Sylvain Floury
Nec-Computers SAS