Hi Jens

 

Cool…  ;-)

 

 

  Best regards,

  Manuel Hecht

 

((otrs)) :: OTRS GmbH :: Europaring 4 :: D - 94315 Straubing

  Fon: +49 (0)9421 56818 0 :: Fax: +49 (0)9421 56818 18

    http://www.otrs.com/ :: Communication with success!

 

 

 

Von: itsm-bounces@otrs.org [mailto:itsm-bounces@otrs.org] Im Auftrag von Rummler, Jens
Gesendet: Dienstag, 26. Juni 2007 11:06
An: itsm@otrs.org
Betreff: [itsm] RE: OTRS::ITSM 1.0.0 RC1 - Ticket <-> Service

 

Sorry – I was doing something wrong -

 

I forgot to link the customer users with the services…

Now it works fine.

 

Jens

 


Von: Rummler, Jens
Gesendet: Montag, 25. Juni 2007 14:01
An: 'itsm@otrs.org'
Betreff: OTRS::ITSM 1.0.0 RC1 - Ticket <-> Service

 

Hello,

 

I’m testing OTRS::ITSM right now and just discovered a strange behavior:

 

I set up 3 services and tried to assign them to a test ticket. But for some reason neither in the e-mail ticket form nor in the telephone ticket form a service is selectable – the box just offers “ – “…

 

Is this a bug or am I doing something wrong?

 

Thanks for your help,

 

Jens