Hi Jens
Cool… ;-)
Best regards,
Manuel Hecht
((otrs)) :: OTRS GmbH :: Europaring 4 :: D - 94315 Straubing
Fon: +49 (0)9421 56818 0 :: Fax: +49 (0)9421 56818
18
http://www.otrs.com/ :: Communication with success!
Von:
itsm-bounces@otrs.org [mailto:itsm-bounces@otrs.org] Im Auftrag von Rummler,
Jens
Gesendet: Dienstag, 26. Juni 2007 11:06
An: itsm@otrs.org
Betreff: [itsm] RE: OTRS::ITSM 1.0.0 RC1 - Ticket <-> Service
Sorry – I was doing something wrong -
I forgot to link the customer users with the services…
Now it works fine.
Jens
Von: Rummler, Jens
Gesendet: Montag, 25. Juni 2007 14:01
An: 'itsm@otrs.org'
Betreff: OTRS::ITSM 1.0.0 RC1 - Ticket <-> Service
Hello,
I’m
testing OTRS::ITSM right now and just discovered a strange behavior:
I
set up 3 services and tried to assign them to a test ticket. But for some
reason neither in the e-mail ticket form nor in the telephone ticket form a
service is selectable – the box just offers “ – “…
Is
this a bug or am I doing something wrong?
Thanks
for your help,
Jens