-----BEGIN PGP SIGNED MESSAGE----- Hash: SHA1 Bill Landis escribió:
From my research so far, OTRS::ITSM and GLPI + OCS seem to be the leading contenders (I like to use / support FSF style free software when possible). Any suggestions, comments, or corrections to my below impressions based on the websites and random slashdot and other discussions?
Bill, OTRS::ITSM and GLPI/OCS Inventory are different software bundles. While OTRS::ITSM tries to provide an organization with a software that allows them to support some ITIL processes (incident, problem, configuration), GLPI is a helpdesk incident management solution with no formal ITIL support (IIRC) and OCS Inventory is just a hardware/software inventory solution. I believe you'll benefit from having OCS Inventory-NG monitoring your IT assets. I'd advise you to use the latest RC versions. You can integrate what OCS finds in GLPI _and/or_ OTRS::ITSM using the ImportExport facility in OTRS and OCS web services'. It is certainly easier in the GLPI scenario, of course. While I'm a big OTRS::ITSM user and I've deployed it in big scenarios, I think you might be better of with GLPI if you don't have/need to support operational ITIL processes in a software. HTH, - -- José Miguel Parrella Romero (bureado) PGP: 0x005C3B82 Debian Developer Caracas, VE/Quito, EC -----BEGIN PGP SIGNATURE----- Version: GnuPG v1.4.9 (GNU/Linux) Comment: Using GnuPG with Mozilla - http://enigmail.mozdev.org/ iEYEARECAAYFAkp/ZjIACgkQUWAsjQBcO4KbYgCcDGnBMOpNf3CcayAz13kUe4gc yaMAoILOsHFEOdkLP80g31y3W/uU6B8g =MLAf -----END PGP SIGNATURE-----