Hi, we are migrating from OTRS 2.4.7 to 3.0.10.
We found that when the user enter the ticket and click the Free Fields link it opens in the same window, not as a popup window like the rest of the links in the menu.
I had analysed through the view source option in the browser, and I found that in the link Free fields in the menu, the parameter Class is empty when it should have the value
class="AsPopup PopupType_TicketAction".
I have a Virtual Machine for testing where doesn't happen this.

Any idea what it's happening?

If i'm not clear, please let me know.

Thanks.
Daniel.