Hi José, in the admin menu, in [ Customer Users <-> Services ] there is an edit button, where you can edit the default services. Best regards, Udo José Miguel Parrella Romero wrote:
Hello,
Currently, I have to add a customer to the service<->customer mappings so when a ticket is created for him/her, the dropdown menus reflect some services and SLA for the ticket.
How can I manage to set some default service<->customers mappings so a bunch of users can all open tickets on a common service such as the mail service?
Thanks for your time, Jose
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