Hello everybody. <br><br>In otrs 2.4 we use to be able to set the impact for a ticket and that would recalculate Prioririty according to Criticallity &lt;-&gt; Impact &lt;-&gt; Priority matrix. In otrs 3.1 I&#39;ve found that the impact is no setable in the priority matrix as it was before. I managed to make it available in the Addional ITSM Field Screen (for some reason even if it is enabled in Priority screen, it won&#39;t show up), but when I change it, it has no efect in the priority as it had before. Does anyone know if it was done on purpose, is it a bug? I&#39;ve notice it does work well when setting impact and prioriy if you create a new ticket.<br>

<br>Best Regards. <br clear="all"><br>-- <br>___________________________<br>Alvaro Cordero Retana<br>Consultor de Tecnologias<br>Gridshield Monitoreo de Redes e<br>Infraestructura.<br>2258-5757 ext 123<br><a href="mailto:alvaro@gridshield.net" target="_blank">alvaro@gridshield.net</a><br>

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